The Overview
As the Director of Training and Development at Bluleadz, you'll play a pivotal role in fostering a culture of learning and growth within our agency. You'll design, deliver, and evaluate training initiatives that drive excellence in customer service and HubSpot expertise across our internal departments, allowing our team members to continue to excel and grow in their roles.
Your Workdays Can Include Any of the Following Tasks:
- Develop and implement a strategic training plan aligned with business goals and individual career paths.
- Create engaging and effective training materials including digital modules, videos, documentation, and interactive sessions.
- Stay up-to-date on the latest HubSpot features and best practices to keep training current and relevant.
- Develop specialized training content for advanced HubSpot functions.
- Design and implement a customer service training program.
- Facilitate leadership training across all departments.
- Collaborate with managers and team leaders to identify specific training needs and develop targeted solutions.
- Collect feedback and assess programs to continuously enhance training content and delivery.
- Conduct research and consult subject matter experts to ensure training reflects the latest industry standards and best practices.
The Skills and Qualifications You Bring:
- 5+ years experience designing and delivering corporate training programs, preferably for a digital marketing or SaaS company.
- 3+ years experience in HubSpot CRM, Marketing, Sales, and/or Service Hubs.
- 3+ years experience in a leadership role.
- Strong understanding of adult learning principles and instructional design.
- Excellent communication and presentation skills.
- Ability to build positive relationships with team members at all levels of the organization.
- Experience working with learning management systems.
- Bachelor’s Degree preferred.
- Authorization to work in the U.S. without employer sponsorship.
