Customer Delight | 4 min read
Podcasts are a quick way to learn more about any topic that moves you. They’re great for your commute, lunchtime, or unwinding after work. Many people who have trouble plowing through dry written material get a new lease on things when they hear others speak.
The heyday of the iPod has passed, but the podcast is as popular as ever – maybe even more so. These days, you can catch these audio programs on any mobile device, making it even easier to enjoy them on the fly.
Of course, that also means there are thousands of shows you could listen to. Which customer service podcasts are worth your time?
Start with our list of the top eight best customer service podcasts:
1. The Modern Customer
The Modern Customer is one of the most inspiring podcasts for customer service leaders. Blake Morgan is a keynote speaker and customer experience expert. She also contributes to some of the most reputable resources like Forbes and the Harvard Business Review and is the author of More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences.
In this podcast, she conducts interviews with top executives at the intersection between technology, talent development, and customer experience.
There’s a lot of emphasis on how customer service impacts B2B here. An experienced presenter, Blake really gets to the heart of each topic!
2. Creating Disney Magic
Disney is loved worldwide for its ability to provide memorable experiences. Part of that is crafting the customer experience, including customer service interactions.
Former EVP of Operations for Walt Disney World Resort Lee Cockerell takes you behind the curtain to learn about Creating Disney Magic. Executives and frontline employees alike can appreciate these leadership lessons.
The topics vary widely, so you can learn about important professional topics like pursuing leadership development, handling conflict in the workplace, addressing emergencies, and creating unique customer experiences.
3. Experience This
Experience This is a long-running customer service podcast that presents a mix of big ideas and actionable takeaways. Case studies – from both the executive and employee perspective – are livened up with customer service tips that move the needle.
It’s anchored by customer retention expert Joey Coleman and social media pioneer Dan Gingiss. Dan also cohosts another awesome podcast, which happens to be the next on our list.
4. Focus on Customer Service
If you want to improve your customer service strategy on social media, Focus on Customer Service is the customer service podcast for you.
Social media can be a channel of first resort for customers who want answers right away, and you’ll learn how to communicate effectively with them here. A nomination-only approach to picking guests led to some true quality conversations.
The result: a diverse selection of fascinating examples of companies delivering excellent customer service through social media. For example, you can learn how companies like Fitbit build engaged communities online or how Topgolf uses social media to support live experiences.
These episodes are filled with excellent case studies every customer service professional can enjoy.
5. Crack the Customer Code
Organizations from all industries are experimenting with new ways to create a truly game-changing culture of customer service. This is where Crack the Customer Code really shines.
Adam Toporek and Jeannie Walters, the hosts of this customer service podcast, get the latest insights from top Fortune 500 executives, authors, and entrepreneurs who have successes to share. To get started, try our favorite episode: Common Leadership Biases in Your Way of Success.
6. Support Ops Hangout
Support Ops Hangout is a behind the scenes look at exceptional customer service built on the idea that service is an integral part of any offering.
Encouraging and developing team members for even better customer care is the essential ingredient in all of the 159 archived episodes. It’s especially useful for first-time managers who want have a positive effect on their teams.
Not sure where to begin? Check out their curated list of their best episodes first and find a topic that interests you the most. This could be learning how to keep your customer service team happy, how to properly onboard your customers, or improving the influence of your team.
7. The Chief Customer Officer Human Duct Tape Show
Five-time Chief Customer Officer Jeanne Bliss is the host of this creatively named customer service podcast. The Chief Customer Officer Human Duct Tape Show delivers excellent insights in a straightforward manner.
CCOs from around the world talk change management in the drive to achieve a world-class customer service organization. Listeners interested in process improvement and talent development will have a lot to learn from brands like Walgreens, Audi, and Adobe.
8. What It Means
For quality research on customer service topics, What It Means is indispensable. It’s produced by Forrester, the market research firm that was one of the first to illuminate how the customer-driven buyer journey is changing business.
This podcast puts the latest data into terms you can understand and use, showing the big picture in today’s changing marketplace.
Have a favorite customer service podcast we should know about? Let us know below!
Published on February 5, 2019