Applying Inbound Philosophies to Every Aspect of Your Organization.

Customer Reviews

How to Ask For Google Reviews (With Best Practices and Templates)

Customer Experience

6 Ways to Elevate Customer Experience With ChatGPT

Customer Retention

The 5 Key Components to Customer Retention That Support Your Growth

How to Provide Extraordinary B2B Support to Delight Your Customers

CRM

7 Benefits of CRM Software: Why It’s Crucial for B2B Business Growth

Customer Service

How To Deliver an Exceptional Customer Service Experience to Grow Your Business

Customer Experience

7 Ways to Use Customer Experience Analytics to Improve Retention

Customer Service

The 18 Best Customer Service Software for Driving Retention in 2021

Service Hub

7 Tips for Using Your Help Desk and Ticketing Tools in HubSpot Service Hub

Customer Service

10 Customer Service Best Practices to Help You Prevent These Common Mistakes

Customer Service

How To Conduct the Best Customer Service Training (+ Top Training Programs)

Customer Service

How Customer Service Technology Helps You Delight and Retain Customers (+ Trends to Follow)

Employee Satisfaction

How to Improve Employee Satisfaction in Customer Service (+ How This Creates Happy Customers)

Key Performance Indicators (KPIs)

9 Customer Service KPI Metrics You Should Measure to Boost Retention

Testimonials

8 Ways to Get More Customer Testimonials (+ How to Use Them To Boost Sales)

Customer Reviews

How to Ask for Referrals From Existing Clients (+ Letter Templates)

Customer Retention

Happy Customers: How to Delight & Retain People to Drive Revenue

Customer Delight

How to Say Thank You For Your Business (+ 4 Thank You Note Templates)