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How to Say Thank You For Your Business (+ 4 Thank You Note Templates)
As marketers, we talk a lot – almost every day – about building brand relationships. But here’s the plain and simple truth: The average buyer doesn’t want a relationship with the average brand. If you’re lucky, they ...
9 Simple Steps to Generate Repeat Customers and Drive Growth
For your business to grow, you have to keep the customers you have while attracting new ones. A current client is worth more than a new one. Not only have you already spent funds to draw the person to your company, but ...
20 Expert Tips to Delight Your Customers (w/ Examples)
Your existing customers are among your best assets. They already understand your value – you never need to start over from scratch with them. Keeping them engaged and interested in what you have to offer can be ...
10 of the Best Customer Loyalty Program Software to Fuel Growth
Your current customers are your best asset for the future of your business. Do you know why? Because the way consumers gather information has evolved dramatically in recent years. In response, companies are creating ...
How to Create a Customer Loyalty Program in 5 Easy Steps (+Examples)
Retention is actually incredibly important to the future growth of your business, but it’s often an afterthought. But for every new customer acquired to replace a lost one, it costs a business about 5-25X more than it ...
What is Customer Centricity? Your Best Strategy for Future Growth
When it comes to business, strategy can make or break your path to success. It determines how you boost and manage growth, how you deliver products and services to customers, and how you approach business as a whole. If ...
How to Get Your Team Excited About Your Customer Engagement Strategies
Employee buy-in is a powerful, often invisible factor that drives your business success. Pew Research calls it engagement. Engaged employees are “cognitively and emotionally” connected to their work and workplace. They ...
5 Friction Points You Need to Know About in Customer Service
Speed and ease of use have always been important customer service elements, but now they are central to how customers evaluate every aspect of your brand. When customer service falls short, it sticks out like a sore ...
How to Measure Customer Happiness and Keep 'Em Smiling
Customer happiness and customer retention are closely intertwined. Unfortunately, it’s difficult for organizations to be truly objective about customer satisfaction. Most teams face some temptation to inflate estimates ...
Get More Out of Your HubSpot
The HubSpot ecosystem's potential is practically limitless today, yet countless businesses only utilize a fraction of what the platform is truly capable of regarding tool utility, automation, data management, and so much more. Let our certified and accredited HubSpot experts dive in head-first to help you prioritize the highest-impact growth opportunities in your portal.
