Menu
Inbound Blog
The Bluleadz Blog
Applying HubSpot education to every aspect of your organization.
Reinvented Service Hub Features Transforming Customer Engagement
Scaling support team resources and driving customer retention are key concerns for any customer experience (CX) leader. Whether you're a VP of customer support or a support team manager, it's a struggle to acquire ...
24 Examples of Companies with the Best Customer Service
Your customers deserve the best service possible. Once you close a deal with a new client, you should continue to delight them with great customer service. Unfortunately, many sales funnels are designed in a way that ...
HubSpot Service Hub vs. Zendesk: B2B Customer Satisfaction Comparison
You could spend months conducting research about SaaS business solutions. No matter what you need to do, there's software for it. Marketing? There’s a SaaS for that. Sales? There’s a SaaS for that. Payroll? You guessed ...
How to Provide Extraordinary B2B Support to Delight Your Customers
When it comes to customer service, you really want to go out of your way to make people feel appreciated. This is even more important in a day and age where everyone is used to getting what they want, when they want it. ...
How To Plan Your Customer Knowledge Base Using HubSpot’s Software
What do you do when you have a question? Chances are you often look up the answer on Google. Or maybe you prefer to watch reviews or how to guides on YouTube. Regardless of your platform of choice, online searches have ...
How to Deliver Exceptional Customer Service Experiences
Have you ever bought anything from Zappos? They bend over backwards to make customers have a wonderful experience. Bought something a week ago that’s now on sale? Contact them and they’ll refund you the difference. ...
The 18 Best Customer Service Software for Driving Retention in 2021
Good customer service requires a lot more than greeting people with a smile — especially in a world when so many transactions are conducted online. And while having customer service representatives helping you manage ...
10 Customer Service Best Practices to Help You Prevent Common Mistakes
When was the last time you enjoyed elevator music while waiting on hold? How about having to wait more than an hour because no matter when you call, you get a recorded message saying that they are experiencing a higher ...
How To Conduct the Best Customer Service Training (+ Top Programs)
In a day and age where instant gratification is the norm, it’s still surprisingly common to come across companies that are colossally failing in the customer service department. A lot of them are oblivious about the ...
How Customer Service Technology Helps You Delight and Retain Customers (+ Trends to Follow)
Technology does a lot to make everyone’s lives easier — and most of it can be done from our smartphones. Set up alarms, send and receive work emails, and order food, to name a few. It’s all well and dandy and we’re all ...
60+ Customer Service Terms to Know to Provide Better Support
Customer service has its own lingo including various different terms new and old. As customer service shifts to focus more on support and experience, the terminology changes and it is important that you stay up to date ...
Strategic Account Management: What It Is and How to Do It Well
You've probably heard all about how important it is to build relationships with your customers. How it's critical that you put your customers first. But how exactly do you make that work in your company's benefit? And ...
How to Master Customer Interaction Management (+ The Best Software)
Your service reps interact with your customers daily, often in different ways and varying capacities. How are these interactions going down, though? Are they just brief touchpoints, or are your customers being fully ...
3 Customer Service-Based Technologies That Boost Delight
Customer service has experienced a change in the last few years. Customers have become more demanding and want your company’s attention now. They don’t want to wait in a service line, digital or physical, and the longer ...
How to Define Customer Service Objectives the Right Way (+Examples)
For most service agents, it’s important to focus on delighting and supporting your customers to boost retention. But that becomes substantially more difficult if you’re not setting and pursuing the right objectives. ...
How to Take Customer Feedback Well
You've poured your heart and soul into building a business you can be proud of when someone slams you with an online review that makes your palms sweat and your temper soar. Let's face it, customer feedback isn't always ...
11 of the Very Best Rules For Great Customer Service
Quality customer service is the lifeblood of any good company. But sometimes, it's hard to know the right service approach with your clients, and it's easy to get frustrated. This blog post will walk you through some of ...
5 Very Bad Customer Service Stories From 2018
Nothing drives business away like bad customer service. There’s nothing quite like getting ripped off and then spending two hours on the phone listening to terrible elevator music to inspire someone to never work with a ...