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Customer Experience Services

Delight Customers. Increase Retention. Drive Referrals.

Customer experience is how you delight, retain, and grow your customer base. Learn how our customer experience services reduce churn while fueling brand awareness and revenue.

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65+ HubSpot Certifications

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10 Year HubSpot Certified Partner

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100+ Websites Built on HubSpot

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The Perfect Customer Experience You Deserve

Agencies often leave customer experience as an afterthought. Marketing and sales deserve a lot of attention, but customer experience is how you future-proof your company. Your Bluleadz team ensures that happens.

  • Kickoff Call Set customer service goals, meet your team, and assess your strategy created by your inbound specialist.
  • Software Setup Finalize your customer service software setup (e.g., ticket management, customer surveys).
  • Strategy Execution Collaborate with your Bluleadz team to complete initiatives included in your service strategy.
  • Planning for Success Your strategist uses reporting to monitor performance and develop strategies aligned with your goals.
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Your Proven Process for Driving Revenue

Our customer experience services and consulting packages cover every aspect to improve retention and fuel referrals.

Current customers are your best assets for future growth. You need to make sure you’re continually supporting them.

  • Ticket management process audit
  • Customer service software setup
  • Customer service process documentation
  • Customer experience strategy

Let’s Talk Service

Time is money for your customers. You need a strong communication strategy in place to keep customers happy. 

  • Live chat and chatbot setup
  • CRM setup and management
  • Conversations dashboard customization
  • Knowledge base creation

Let’s Talk Communications

You can only make the most of your customer experience by measuring it. This is where reporting and analytics come in handy. 

  • Help desk reporting setup
  • Customer feedback strategy
  • Customer advocacy strategy
  • Case study creation


Let’s Talk Reporting

More Customer Experience Services to Hit Your Goals

Looking for customer experience services you didn’t see? Our team of specialists provides more services tailored to your unique goals for customer delight, customer support, and customer education.

Let's Hit Your Goals

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Month-to-Month Contracts

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Flexible Pricing

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In-House Team

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All-in-One Solution

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Clients Who Love Our Expertise

Digital agencies are a dime a dozen. Hear from real clients about how Bluleadz stands out as a leading voice in the world of business growth.

See More Testimonials

Mike Swigunski

Marketing & Sales Coordinator, Empire Flippers
Working with Bluleadz was a really great experience and the work they delivered was top notch. We were experiencing gmail clipping issues and they were able to resolve this issue and completely revamp all of our emails to make them perform better and improve the overall design. I highly recommend Bluleadz!

Caryn Komensky

Director of Digital Marketing, Gladstone Marketing Group
We've been working with Bluleadz for over 3 years, and throughout they have always been responsive, informative, interesting, as well as interested in hearing what we have to say, and extremely thorough. There's a great sense of teamwork as well. There aren't many 'obstacles', there are lots of 'opportunities' and we definitely recommend working with this 5-Star HubSpot Agency!

Stephen Tong

Marketing Operations Manager, Ingram Micro
Having inherited the Bluleadz relationship through some internal moves, I can honestly say these folks are some of the best people to work with. They have helped us a tremendous amount, putting in efforts into areas we lack, as well as provided help on a day-to-day basis. The best thing is they're constantly hungry, looking for areas to improve and optimize. Shout outs to Kristin for carrying our workload and making it look easy!

Marc Braunstein

Vice President
Just completed a project and am VERY satisfied with both execution and how they handled the client (me) throughout the process. They responded to all my questions/concerns quickly and thoroughly. Wouldn't hesitate for a moment to get them involved in my business again.
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Why "Inbound"?

The inbound methodology sets your customer service team up for success with a simple framework that consists of three stages.

You attract your current customers to knowledge base content to educate them. Then, you engage them in the right channels with more support. Finally, you delight them by leveraging their feedback to help them succeed and become your brand advocates. 

On a larger scale, inbound accelerates business growth, fully supporting the flywheel model.

Let’s Talk Inbound

Case Studies The Numbers Don't Lie

We do more than just help your customer service team. We generate real results. See our business growth expertise in action by reading one of our case studies.

HubSpot Setup, Data Migrations, and Improved Operations Set Nonprofit Up For Continued Success

After signing on with HubSpot, International Sanctuary needed help with initial setup and management of their platform. It’s especially challenging ...

Operations Management Software Company's Content Offer Boosts Lead Gen By 24 Percent

For all of their success, EON Solutions had a major issue: the company sales cycle was pretty long. It was taking several months to drag each deal ...

Inbound Generates 762 Demo Requests and 87 Deals for Real Estate Tech Company

The DTM solutions market is crowded. As SkySlope started to grow, they found that their target audience may gravitate toward other systems that were ...

Lead Gen Campaigns Influence $676,500 in Revenue for Leadership Consultancy

The main obstacle they faced before coming to Bluleadz was the fact that they didn’t generate the results they expected with another agency they ...

Content Marketing and Sales Enablement Influences $45,393 in Revenue for Warehouse Storage and Supplier

In 2018, their traffic generation was strong, but it wasn’t consistently growing. For example, in June 2018, they earned 1,201 sessions, then they ...

Conversion Paths and Segmentation Earn New Customers for Manufacturing Consultancy

They faced several challenges that ultimately lead to major disconnects in their back end. Piecemealing software platforms was becoming problematic.  ...

Case Studies The Numbers Don't Lie

We do more than just help your customer service team. We generate real results. See our business growth expertise in action by reading one of our case studies.

HubSpot Setup, Data Migrations, and Improved Operations Set Nonprofit Up For Continued Success

After signing on with HubSpot, International Sanctuary needed help with initial setup and management of their platform. It’s especially challenging ...

Operations Management Software Company's Content Offer Boosts Lead Gen By 24 Percent

For all of their success, EON Solutions had a major issue: the company sales cycle was pretty long. It was taking several months to drag each deal ...

Inbound Generates 762 Demo Requests and 87 Deals for Real Estate Tech Company

The DTM solutions market is crowded. As SkySlope started to grow, they found that their target audience may gravitate toward other systems that were ...
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Frequently Asked Questions

Today, thanks to the help of online and social media resources, customers have a lot of power. So they can sing your praises or loudly complain about your service team. Inbound service applies the inbound methodology to customer service, helping you adopt a proactive strategy to attract, engage, and delight your customers to turn them into loyal advocates.

From a big picture perspective, you’re shifting your team’s mindset to focus on delivering an awesome customer experience at every touchpoint. This helps increase customer retention as you focus more on proactive engagement, which can include creating a customer education program and seeking out customer feedback in meaningful ways. Plus, the more you delight your current customers, the more likely you are to earn referrals and even create upsell and cross-sell opportunities to generate more revenue from your customers.

These terms fall under the service umbrella, but you need to think about each aspect individually as part of your overall inbound service strategy. Support is how you react to customer needs. Service is how your business guides the customer, a proactive approach to educating them. Success focuses on how you expand value for your customers, which might involve cross-selling and upselling. Customer success, customer service, and customer support are all vital to delivering a superior customer experience.

Ideally, you’ll have a great service team, made up of reps, management, and leadership. You should also have a service platform in place. With HubSpot Service Hub, you can hit the ground running fast, thanks to their automation features, conversations dashboard, and other tools to make it easy to set up a customer knowledge strategy. No matter your current solutions, our team of inbound service experts is ready to help take your customer service to the next level.

Customer Service Is Part of the Bigger Picture

Your customer service efforts are vital to driving revenue. Learn about how your customer experience is impacting your flywheel model – the ultimate solution for sustainable business growth.

How the Flywheel Model Works

Delight your customers and create advocates for your brand.